Frequently asked questions
Everything you might like to know before your first stay.
The diffuser
- No. The diffuser releases a fine fragrance mist with no water, no flame and no heat. It is rechargeable, so it can sit wherever the room needs it.
- It is designed for rooms up to 200 sq ft. For a larger open space, or a second room, the Perfect Pair is the easy choice.
- You choose the rhythm: a 5-second mist every 3, 5 or 10 minutes, a one-touch mist, or a boost that stops by itself after 5 minutes.
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Fragrances and sets
- Take our five-question Find Your Scent quiz, or compare all four with their notes on Our Fragrances.
- Yes. With the Perfect Pair or the Luxury Gift Collection, you pick a destination for each diffuser: all the same, or every one different.
- No. Each fragrance is an original composition inspired by the atmosphere of extraordinary destinations, not a reproduction. Hotel Feel has no affiliation, endorsement or licence with any hotel or hotel group.
Refills and Subscribe & Save
- A 500ml Signature Fragrance Refill is $49 one-time, or $29/month with Subscribe & Save. The subscription price is the same for every subscriber.
- No. Refills can always be bought one at a time: on the refill page, One-time purchase is one click away from Subscribe & Save.
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- Sign in and open Subscriptions in your account. See Manage your subscription for the steps. If you checked out as a guest, contact us and we will help.
Orders and delivery
- Orders are processed in 1 to 2 business days (order verification, quality inspection, packaging and carrier handoff), then delivered within the US in 4 to 8 business days. You will receive a shipping confirmation email with tracking when available; please allow 1 to 3 business days for tracking updates after shipment. Delivery is free on orders of $100 or more. Delivery times are estimates and are not guaranteed.
- We offer 30-day issue support. If your item arrives damaged, defective, incorrect, or materially different from the product description, contact us within 30 days of delivery at support@hotelfeel.com. Include your order number, the email used to place the order, clear photos or videos showing the issue, and a brief explanation. If approved, we may offer a replacement, refund, or return instructions depending on the issue. This policy does not cover change of mind, personal preference, or no longer needing the item. Full terms are in the Returns & Refunds policy.
- Write to info@hotelfeel.com or use our contact form.
Still have a question?
We are happy to help.