Shipping & Returns
Shipping
Free delivery on orders of $100 or more. We ship within the United States.
Orders are processed in 1 to 2 business days. This covers order verification, quality inspection, packaging and handoff to the carrier.
| Step | Time |
|---|---|
| Processing | 1 to 2 business days |
| Delivery within the US | 4 to 8 business days after processing |
Once your order ships, you will receive a shipping confirmation email with tracking when available. Please allow 1 to 3 business days for tracking updates to appear after shipment.
Delivery times are estimates and are not guaranteed.
Returns and 30-day issue support
If your item arrives damaged, defective, incorrect, or materially different from the product description, contact us within 30 days of delivery at support@hotelfeel.com.
Include your order number, the email used to place the order, clear photos or videos showing the issue, and a brief explanation.
If approved, we may offer a replacement, refund, or return instructions depending on the issue.
This policy does not cover change of mind, personal preference, or no longer needing the item.